Privacy Policy

1. Information We Collect

We may collect the following information when you use our website or purchase our services:

• Contact information: Name and email address.
• Assessment information: Age, fitness goals, training experience, available equipment, training frequency, dietary preferences, usual meal frequency and lifestyle information.
• Additional information: Information you voluntarily provide in assessment responses or communications with us.
• Payment information: Payment confirmation and transaction-related information necessary to verify purchases.
• Technical information: Browser information, device information, website activity, IP address and similar technical information where collected by our website or service providers.

2. How We Use Your Information

We use collected information for legitimate business and service-related purposes, including:

• Preparing personalized workout and nutrition plans.
• Understanding your fitness goals and preferences.
• Communicating about your purchase and assessment.
• Verifying payments and managing customer orders.
• Providing customer support and responding to questions.
• Improving our website, services and customer experience.
• Maintaining business records and meeting applicable legal obligations.
• Measuring advertising and website performance.

3. Fitness and Nutrition Information

Information submitted through our assessment may include personal fitness, dietary and lifestyle details.

We use this information to understand your requirements and prepare your personalized plan. We ask customers not to submit unnecessary sensitive information, passwords, payment card details or information unrelated to the service.

Our fitness and nutrition services are not a substitute for medical diagnosis, treatment or professional medical care. Please consult an appropriate healthcare professional when necessary.

4. Payments

Ohal Health uses Wise as its payment service for the international payments covered by this offer.

Payments are processed through Wise. Payment information submitted directly to Wise is subject to Wise's own privacy policy and terms.

We may retain transaction references, payment status, transaction amounts and other information needed to verify purchases and maintain business records.

We do not ask customers to send payment card numbers, security codes or passwords through WhatsApp.

You can review Wise's Privacy Policy for further information about how Wise handles payment data.

5. WhatsApp Communications

We use WhatsApp to communicate with customers and receive assessment information when customers choose to submit their completed assessment through WhatsApp.

When you use WhatsApp, your communication is also subject to WhatsApp's applicable terms and privacy practices.

We recommend that you do not share passwords, financial account credentials or unnecessary sensitive information through messaging services.

Review WhatsApp's Privacy Policy.

6. Cookies and Advertising Technologies

Our website may use cookies and similar technologies to understand website activity, improve performance and measure advertising effectiveness.

We use Meta Pixel and may use Meta Conversions API to measure website events and advertising performance.

Depending on your browser settings and applicable consent requirements, these technologies may process information such as:

• Website page visits.
• Interactions with website buttons.
• Checkout initiation events.
• Browser and device information.
• Advertising identifiers and cookies.

These technologies help us understand how visitors interact with our website and evaluate advertising campaigns.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

Learn more about Meta's Privacy Policy.

7. How We Share Information

We do not sell customers' personal information.

We may share limited information with service providers where necessary to operate our business and deliver services, including:

• Wise: For payment processing and transaction verification.
• WhatsApp: For customer communication and assessment submission.
• Meta: For advertising measurement and website event tracking.
• Cloudflare: For website infrastructure and technical services.

Information may also be disclosed where required by law, regulation, legal proceedings or legitimate requests from competent authorities.

8. Data Storage and Security

We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration or destruction.

However, no website, electronic storage system or method of transmission over the internet can be guaranteed to be completely secure.

Access to customer information should be limited to individuals who need it to provide the service or manage legitimate business operations.

9. International Data Transfers

Ohal Health operates from India and may serve customers located in other countries.

Some service providers we use may process or store information in countries other than your country of residence.

Where applicable, we take reasonable steps to ensure personal information is handled in accordance with applicable data protection requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, customer support, business records, dispute resolution and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including:

• Requesting access to personal information we hold.
• Requesting correction of inaccurate information.
• Requesting deletion where legally applicable.
• Objecting to or restricting certain processing.
• Withdrawing consent where processing is based on consent.
• Requesting information about how your data is used.

To make a privacy-related request, contact us using the contact details below.

We may need to verify your identity before responding to certain requests.

12. Children's Privacy

Our personalized fitness plan offer is intended for individuals aged 18 years and older.

We do not knowingly collect personal information from children through this service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised update date.