Refund & Cancellation Policy

1. Product and Pricing

Ohal Health offers a personalized four-week workout and nutrition plan for:

US$99 — one-time payment.

The purchase includes the personalized plan and the services described on the website at the time of purchase.

This is a one-time payment, not a recurring subscription.

2. Cancellation Before Work Begins

If you request cancellation before Ohal Health has started preparing your personalized plan, you may contact us to request a cancellation and refund.

Each request will be reviewed based on the order status, payment status and applicable consumer protection laws.

3. Once Plan Preparation Has Started

Our service involves creating a personalized workout and nutrition plan using the information provided in your assessment.

Once personalized work has started, cancellation and refund requests may be limited because work has already been performed specifically for you.

However, this does not remove any refund or other rights you may have under applicable consumer protection laws.

4. After Plan Delivery

Once your personalized plan has been delivered, a refund will not ordinarily be available solely because you changed your mind or decided not to follow the plan.

If the delivered service is materially different from what was advertised or purchased, contact us so we can review the issue.

Your statutory rights under applicable law remain unaffected.

5. Incorrect or Incomplete Assessment Information

Customers are responsible for providing accurate information in their assessment.

If important information is missing or inaccurate, we may need to contact you for clarification before preparing the plan.

Incomplete assessment information does not automatically create an entitlement to a refund.

6. Payment Verification and Duplicate Payments

Payments are made through Wise.

If you believe that you have made a duplicate payment or that a payment was processed incorrectly, contact us with the relevant transaction details.

We will review the payment records and arrange an appropriate resolution where a duplicate or incorrect charge is confirmed.

Never send your Wise password, bank password, card security code or other account credentials to us.

7. Delivery Delays

The stated plan preparation timeframe is 6–8 hours after successful payment verification and receipt of the completed assessment.

If your plan has not been delivered within the stated timeframe, contact us so we can investigate.

If we are unable to provide the purchased service, we will review an appropriate resolution, including a refund where applicable.

8. How to Request a Refund

To request a cancellation or refund, contact us using the email address below.

Please include:

• Your full name.
• The email address used for your purchase.
• Your payment date.
• Your Wise transaction reference, if available.
• A brief explanation of your request.

Please do not send passwords or payment card security information.

9. Refund Processing

Approved refunds will be arranged through an appropriate payment method, subject to payment provider procedures and applicable requirements.

Processing times may vary depending on the payment provider and the customer's financial institution.

Any applicable currency conversion or payment provider charges will be handled in accordance with the relevant provider's rules and applicable law.

10. Consumer Rights

Nothing in this policy is intended to exclude, restrict or override any mandatory consumer rights that apply to your purchase under the laws of your country.

Where applicable law provides a greater right to cancellation or refund, that law will apply.